Mapeo Support Materials
English
English
  • Introduction
  • Overview
    • About Mapeo
      • Mapeo tools
      • Peer-to-peer & Mapeo sync
      • How Mapeo is being used
    • Is Mapeo right for me?
    • FAQs
  • Quick start guide
    • Getting started
    • Mapeo Mobile
    • Mapeo Desktop
  • Complete Reference guide
    • Welcome – Introduction
    • 🗒️Essentials for a successful Mapeo project
      • Planning a Mapeo project
        • What is the project goal?
        • What outputs do you want?
        • What information to collect?
          • Data types within Mapeo
        • Who should be involved and how?
        • What are the parameters?
      • Security & risk assessment
      • Creating user protocols
    • ✔️Will Mapeo work out-of-the-box for me?
      • Default configuration
      • Default background map
    • ⚙️Customization options
      • Translating Mapeo & default configurations
      • Custom configurations
        • Creating custom configurations
          • Planning configuration & data structure
            • Categories
            • Icons
            • Details fields
          • Coding configuration
            • Adding icon files
              • Creating and exporting SVG files using Adobe Illustrator
              • Creating and exporting SVG files using Inkscape
            • Creating details fields
            • Creating categories
            • Defining geometry defaults
            • Adding a project key
            • Adding project name and version
            • Building configuration file
              • Via the command line
              • Using GitHub Actions
          • Testing and iterating
      • Custom background maps
        • Creating custom background maps
          • Generating map files in .mbtiles format for the experimental Background Maps feature
    • 📱Mapeo Mobile installation & setup
      • Installing Mapeo Mobile
      • Choosing Mapeo Mobile settings
      • Experiments: Turning on experimental features
        • Directional Arrow
        • P2P (peer-to-peer) App Updates
        • Background Maps
        • Security
          • App Passcode
          • Obscure Passcode
      • Importing configurations into Mapeo Mobile
      • Adding custom background maps to Mapeo Mobile
      • Updating Mapeo Mobile
    • 📱Mapeo Mobile use
      • Activating GPS and viewing current location
      • Creating observations
      • Viewing observations
      • Editing and deleting observations
      • Sharing data externally
      • Syncing data via Wi-Fi
    • 💻Mapeo Desktop installation & setup
      • Installing Mapeo Desktop
      • Choosing Mapeo Desktop language
      • Importing configurations to Mapeo Desktop
      • Adding custom background maps to Mapeo Desktop
      • Updating Mapeo Desktop
    • 💻Mapeo Desktop use
      • Mapeo Desktop for managing Mapeo Mobile data (Observations mode)
        • Synchronizing data
          • Synchronizing via Wi-Fi
          • Synchronizing with a file
        • Viewing observations
        • Editing and deleting observations
        • Exporting data & sharing externally
      • Mapeo Desktop for creating territory data (Territory mode)
        • Navigating around the map
        • Creating and editing territory data
        • Changing background maps in Territory mode
        • Importing and using external geospatial data
        • Exporting and syncing data
      • Synchronizing data with Mapeo Desktop
    • 💡Mapeo trainings
      • Defining goals and format
      • Structuring a training
        • Best practices for planning a training
        • Structuring the agenda, content and activities
          • Suggestions for the different sections of a training event
          • Tips and suggested activities for training key features of Mapeo
          • Materials and resources available for the training event
      • Preparing equipment and supplies for a training
        • Recommended equipment and supplies
        • Tech preparation before doing in-person training
    • 🔧Troubleshooting
      • I can't start Mapeo
      • Mapeo closes automatically
      • I have problems with the GPS in Mapeo
        • GPS is not activated in Mapeo
        • My GPS signal is very weak
      • I have problems with the camera in Mapeo
        • I get a black screen when using the camera
      • I want to update Mapeo Mobile permissions
      • I have sync issues
        • I want to connect to Wi-Fi
        • I want to create local Wi-Fi networks
          • With a portable router
          • With a smartphone
        • The device I want to sync with does not show up on my Synchronize screen
        • I get an error when I try to sync with another device
        • I can't sync with the sync file
        • The person I want to sync with has deleted valuable data
      • Sharing files between devices
      • Saving and printing Mapeo reference materials
      • How do I back up Mapeo Desktop data?
    • Glossary & quick reference sheets
      • Glossary of Mapeo related terms
      • Overview of Mapeo Desktop Territory mode screen
  • For developers
    • Mapeo architecture overview
    • Mapeo repositories
    • Localization
  • Support
  • Additional references
  • Digital Democracy website
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  1. Complete Reference guide
  2. Troubleshooting

I have sync issues

See the pages below for troubleshooting tips on some common Synchronization issues:

  • I want to connect to Wi-Fi

  • I want to create local Wi-Fi networks

    • With a portable router

    • With a smartphone

  • The device I want to sync with does not show up on my Synchronize screen

  • I get an error when I try to sync with another device

  • I can't sync with the sync file

  • The person I want to sync with has deleted valuable data

PreviousI want to update Mapeo Mobile permissionsNextI want to connect to Wi-Fi

Last updated 2 years ago

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