🔧

Troubleshooting

Common technical issues

Very important: If you uninstall Mapeo trying to solve problems, you will lose all data if you have not synchronized with someone before or you have not created a backup.
See additional information and troubleshooting steps for some common technical issues in the pages below:
​I can't start Mapeo​
​Mapeo closes automatically​
​I have problems with the GPS in Mapeo​
​GPS is not activated in Mapeo​
​My GPS signal is very weak​
​I have problems with the camera in Mapeo​
​I get a black screen when using the camera​
​I want to update Mapeo Mobile permissions​
​I have sync issues​
​I want to connect to Wi-Fi​
​I want to create local Wi-Fi networks​
​With a portable router​
​With a smartphone​
​The device I want to sync with does not show up on my Synchronize screen​
​I get an error when I try to sync with another device​
​I can't sync with the sync file​
​The person I want to sync with has deleted valuable data​
​Sharing files between devices​
​Saving and printing Mapeo reference materials​

Tech preparation before doing in-person training

I can't start Mapeo

Last modified 7mo ago