# The device I want to sync with does not show up on my Synchronize screen
If Mapeo is not displaying the device you are trying to sync with on the **Synchronize** screen, start by confirming the following:
* [Both devices are connected to the same Wi-Fi network](#both-devices-are-connected-to-the-same-wi-fi-network)
* [Both devices have the **Synchronize** screen open](#both-devices-have-the-synchronize-screen-open)
* [Both devices are using the same configuration](#both-devices-are-using-the-same-configuration)
## Both devices are connected to the same Wi-Fi network
For two devices to sync via Wi-Fi, both need to be connected to the same Wi-Fi network. **This Wi-Fi network does not need to have an internet connection**.
{% hint style="info" %}
For more info on how to connect to Wi-Fi, see [I want to connect to Wi-Fi](/complete-reference-guide/troubleshooting/solving-sync-issues/connecting-to-wi-fi.md).
{% endhint %}
* [View current Wi-Fi status in 
**Mapeo Mobile**](#in-mapeo-mobile)
* [View current Wi-Fi status in 
**Mapeo Desktop**](#in-mapeo-desktop)
### View current Wi-Fi status in **Mapeo Mobile**:
On the **Synchronize** screen you can view your device's current Wi-Fi status. If connected to Wi-Fi, the name of the network will appear on the left-hand side of the navy blue bar.\
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If your device is not connected to Wi-Fi, you will see a "No WiFi" message with a prompt to open your device's Wi-Fi settings.\
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### View current Wi-Fi status in Mapeo Desktop:
Wi-Fi status for your computer may be displayed at the top of the **Synchronize** screen, under the "**Available Devices"** header.
If you are currently connected, you may see the name of the Wi-Fi network and the current strength of the signal. (Eg. 
FIOS 7S5YS \*\*`QUALITY: 70%` \*\* ).
{% hint style="warning" %}
In some cases, Mapeo Desktop will not be able to access your computer's Wi-Fi information and no Wi-Fi details will be displayed on the **Synchronize** screen. This does not mean that your computer is not connected.\
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For more on confirming Wi-Fi status from your computer's operating system, see [I want to connect to Wi-Fi](/complete-reference-guide/troubleshooting/solving-sync-issues/connecting-to-wi-fi.md).
{% endhint %}
## Both devices have the Synchronize screen open
Mapeo devices will only appear as available to sync if both devices have the **Synchronize** screen open. The **Synchronize** screen should be kept open until the sync process is complete.
See below for instructions on how to open the Synchronize screen:
* [Open the Synchronize screen in **Mapeo Mobile**](/complete-reference-guide/mapeo-mobile-use/wifi-sync.md#enter-synchronize-mode)
* [Open the Synchronize screen in **Mapeo Desktop**](/complete-reference-guide/mapeo-desktop-use/using-mapeo-desktop-to-manage-mapeo-mobile-data/syncing-data.md#enter-synchronize-mode)
## Both devices are using the same configuration
In order for two Mapeo devices to sync, they must be using the same configuration. A Mapeo device using a different configuration file will not show up in the list of **Available devices** on the **Synchronize** screen.
{% hint style="info" %}
To learn more about configurations, see [Custom configurations](/complete-reference-guide/customization-options/custom-configurations.md).
{% endhint %}
See below for instructions on how to confirm which configuration is currently in use:
* [View current configuration in **Mapeo Mobile**](#in-mapeo-mobile-1)
* [View current configuration in **Mapeo Desktop**](#in-mapeo-desktop-1)
### View current configuration in  **Mapeo Mobile**:
To confirm which configuration Mapeo Mobile is currently using, tap 
**Observations list** on the home screen, then tap 
**Settings**. On the Settings screen, select **Project configuration** to view the name and version of the configuration in use.\
\
{% hint style="info" %}
For more on how to import a new configuration file into Mapeo Mobile, see [Importing configurations into Mapeo Mobile](/complete-reference-guide/mapeo-mobile-installation-setup/importing-configurations.md).
{% endhint %}
### View current configuration in **Mapeo Desktop**:
To confirm which configuration Mapeo Mobile is currently using, consult the white bar at the bottom of the **Synchronize** screen.
{% hint style="info" %}
For more on how to import a new configuration file into Mapeo Desktop, see [Importing configurations to Mapeo Desktop](/complete-reference-guide/mapeo-desktop-installation-setup/importing-configurations.md).
{% endhint %}
## Restarting Mapeo
If you have confirmed all of the steps above and the device you are trying to sync with still does not show up on your **Synchronize** screen, try restarting Mapeo on both devices.
---
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