The device I want to sync with does not show up on my Synchronize screen
Last updated
Last updated
If Mapeo is not displaying the device you are trying to sync with on the Synchronize screen, start by confirming the following:
For two devices to sync via Wi-Fi, both need to be connected to the same Wi-Fi network. This Wi-Fi network does not need to have an internet connection.
On the Synchronize screen you can view your device's current Wi-Fi status. If connected to Wi-Fi, the name of the network will appear on the left-hand side of the navy blue bar. If your device is not connected to Wi-Fi, you will see a "No WiFi" message with a prompt to open your device's Wi-Fi settings.
Wi-Fi status for your computer may be displayed at the top of the Synchronize screen, under the "Available Devices" header.
If you are currently connected, you may see the name of the Wi-Fi network and the current strength of the signal. (Eg. FIOS 7S5YS **QUALITY: 70% ** ).
In some cases, Mapeo Desktop will not be able to access your computer's Wi-Fi information and no Wi-Fi details will be displayed on the Synchronize screen. This does not mean that your computer is not connected. For more on confirming Wi-Fi status from your computer's operating system, see I want to connect to Wi-Fi.
Mapeo devices will only appear as available to sync if both devices have the Synchronize screen open. The Synchronize screen should be kept open until the sync process is complete.
See below for instructions on how to open the Synchronize screen:
In order for two Mapeo devices to sync, they must be using the same configuration. A Mapeo device using a different configuration file will not show up in the list of Available devices on the Synchronize screen.
See below for instructions on how to confirm which configuration is currently in use:
To confirm which configuration Mapeo Mobile is currently using, consult the white bar at the bottom of the Synchronize screen.
If you have confirmed all of the steps above and the device you are trying to sync with still does not show up on your Synchronize screen, try restarting Mapeo on both devices.
To confirm which configuration Mapeo Mobile is currently using, tap Observations list on the home screen, then tap Settings. On the Settings screen, select Project configuration to view the name and version of the configuration in use.
